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Delivery

Please note we are a small business team and this is why delivery and processing times can sometimes be longer than other bigger businesses. We are currently working to a longer processing time than usual due to high order volume. We thank you for your continued support and your patience.

Processing/Delivery times are as follows:

  • Orders can take up  5 to 10 working days* to process  before being shipped.

We are experiencing an increase in order volumes as precautionary self-isolation becomes more widespread and localalised lockdowns are put into action.
We have extended our processing times in order to keep up with demand.
Every effort is being made to ensure that dispatch is within a maximum of 10 working days for all orders however some orders are taking longer.
All goods are subject to availability. Please note stocks are not live and some stock may need to arrive from suppliers.
95% of orders are posted 2nd Class Royal Mail post.
Royal Mail have announced that delivery times for second class post have now been increased to up to 10 days.
Please allow 15 working days for delivery before contacting us to chase your order.

Royal Mail Update 11/12/20
The combination of greatly increased uptake of online Christmas shopping, in no small part driven by the recent lockdown, and the ongoing COVID restrictions mean that they are experiencing exceptionally high volumes this year. Despite their best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than their usual service standards.

Our hours of operation for shipping are Monday through Saturday, 9am to 3pm, excluding Sundays and bank holidays.

Phone number: 01743 245623

*NOTE: during restocks, new releases & special promotions, there can be an additional day of processing time.

Transit times will vary based upon a few different conditions, including but not limited to:

  • Whether your parcel is a domestic (UK) or international (everywhere else) shipment

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

DOMESTIC:
Standard Shipping (Royal Mail 2nd Class): 5-7 Business Days (However, please allow 10 working days for delivery (this is a time limit imposed by Royal Mail, not ourselves).

INTERNATIONAL 
We have currently suspended all deliveries outside of the UK. We apologise for any inconvenience this may cause.

Shipping Rates are as follows:
Standard Delivery to UK and Northern Ireland: £2.50

Free Standard Delivery on orders over £25 to the UK and Northern Ireland.